CROWD PLEASERS: (l-r) Jake and Gordon Stegall Credit: Catalina Kulczar-Marin

Critics. Who needs them? “He’s so over all this publicity,” the voice on the phone said about the owner when I called to fact-check. OK, but I just found you guys, thanks to a CL reader. Visiting highly touted, glossy press release eateries lacks the appeal that discovering an out-of-the-way place has. The lure of the unknown, David versus Goliath, the “outside the beltway” place — that kind of thing — will always win with me. So I keep my ego in check as I repeatedly call Jake Stegall to make sure I’ve spelled his name correctly.

Jake’s Good Eats is one of those crowd-pleasing places that have developed a loyal clientele, one customer at a time. And that’s saying a lot during an economic “downturn,” the only “D” word the pundits will use. Perhaps the building itself exudes a sense of confidence; after all, it’s been through a lot. In 1929, Deck Lemmond opened it as a Gulf filling station that stood its ground until the 1970s. Through the Great Depression and World War II, when gasoline was rationed, this outlying spot on Albemarle Road housed the business successfully. Daughter Sue Lemmond Helms (the vegetarian entrée is named for her) still owns the property, which during the last three decades has served as a real estate office, a pottery store, even a Japanese restaurant briefly. In late June 2008, the Stegall family brought the old building back to life with the opening of Jake’s.

Much of the original structure remains. The slamming screen doors confirm that this spot opened long before air conditioning and pneumatic closers. If you grew up in the South, especially the rural South, you will recognize Jake’s. Here, neighbors once exchanged information outside the store on brutal summer days, cooling foreheads with a cold bottle of Coke.

Today, patrons are greeted by Jean Stegall, mother of chefs Jake and Gordon, in the front area with the original shelving from the old-style convenience store, a Coke cooler, and a player piano. The ambiance is old-styled checkerboard nattiness. The small dining room in the rear is located in what had been the service bay. The music and the décor match: Oldies pour out from the speakers and the wall features an eclectic mix of memorabilia including a Frostie Root Beer clock and a sign for pig vaccines. Although there are two booths, the majority of seating is at tables, and these are set with Mason jars for drinks and shop “rags” for napkins.

The Stegall brothers grew up not too far from the restaurant. Jake Stegall attended Cane Creek Elementary before the family moved to Salisbury. He briefly attended the culinary program at Cape Fear Community College before helping friend Richard Reamer open Dick’s Dogs & Burgers in Wilmington. After that, he returned to this area doing burger and hot dog catering from a pull-behind trailer. That led to Jake’s Good Eats, which the brothers built out from the floor up.

Jake’s menu is pure Southern — both old-style and new. Tipping the hat to the area’s Latino ethnic majority, the starter menu offers a quesadilla with a rural Southern twist: venison with gooey Monterrey Jack and a side dip of jalapeño jelly. Meanwhile, Jake’s pimento cheese is laced with RO*TEL tomatoes. Salads, including the Caesar, are overly abundant. However, the best of the apps is the crispy cornmeal-embraced oysters paired with a tartar sauce drizzled with Sriracha. The cascade of goodies continues with the fried green tomatoes urbanized by the bed of braised leeks.

Entrées offer more to like. The stellar number here is the thickly cut pork chop smothered in maple sweet, and sided with garlic mashed potatoes and candied apple wedges. Sure it’s sweet: It’s Southern. Meanwhile, the other items on the table are being woofed down. The mac and cheese is penne lightly doused with a cheese sauce and harmonized with unfussy barbecue chicken. Wonderfully smoky blackened flounder straddles a spot-on country ham grits cake. These were all better than the crawfish and shrimp “etouffee,” which lacked roux and seemed to be more of a tomato-based affair over pallid rice.

Deny yourself dessert? Don’t do it. Mama Jean makes these — along with the biscuits — with her apprentice and future daughter-in-law Jamie. The banana pudding, a recipe from Jake’s paternal great grandmother, is better than most I’ve tried, while the chocolate and peanut butter pies are everything to make your mouth happy.

Sandwiches, including a fried oyster po’ boy, are served all day. The fried bologna sandwich is named for neighbor Mr. Horne, who requested it as a special, but now is on the permanent menu. The barbecue is imported from Greensboro; Stegall notes correctly that barbecue is a food that needs 100 percent attention to be done right. Specials are offered at lunch and dinner daily. Entrée prices range from $8 for a vegetarian plate to $19 for a filet mignon.

The Stegalls made the decision not to serve alcohol on principle. So it’s the food and friendly service that keeps the crowds coming. A hungry critic, too, however humbled.

Do you know of a restaurant that has opened, closed, or should be reviewed? Does your restaurant or shop have news, menu changes, and new additions to staff or building, upcoming cuisine or wine events? To contact Tricia, send information via e-mail (no attachments, please — these are destined for the spam filter) for publication online:

tricia.childress@creativeloafing.com

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5 Comments

  1. Horrible Customer Experience over a Simple Potato

    A few weeks ago, I went to Jake’s Good Eats for lunch since I live only 3 miles from the restaurant. I had a wonderful experience and was impressed by the food. I chatted with Jean Stegall, Jake and Gordon’s mother, and vowed that I bring my husband back for dinner one evening. So, Wednesday, September 22, we had the opportunity to go for dinner about 7:30 pm. By luck, the same pleasant waitress who had served me the first time waited on us. My husband ordered the $18 salmon served with a potato cake and I ordered a special $25 plate and asked that my mashed potatoes be substituted for a potato cake also. We ordered an appetizer and waited. After nearly 30 minutes, Jaime Stegall (not our waitress) arrived at our table with our meals and immediately began saying that he (I’m assuming Jake) told her he couldn’t “sub” the mashed potatoes with a potato cake because he only had 4 in the kitchen and it was “just a potato” and it was “my prerogative” to eat it or not, I said I would have preferred to know that they couldn’t substitute what I had asked for BEFORE they brought it to the table so I would have an opportunity to order something else if I decided. Jamie launched into her speiel again that “it’s just a potato, it’s just a potato.” I said put the plate down. Still standing there and holding the plates that I had asked her to put on the table, she said again “it’s just a potato, it’s just a potato.” I said again “Put the plate down.” Jaime said “this it our place and we don’t have to put up with this.” I said again, “put the plate down.” Instead, she again started her “it’s just a potato.” I asked my husband if she was ever going to stop talking and put the plates on the table. He said with her attitude, let’s go.

    So, by not giving me the respect that a customer deserves of telling me up front that they couldn’t substitute something BEFORE they fixed my meal and Jaime’s extremely poor customer service skills and attitude (“this is our place and we don’t have to put up with that” although she never said what “that” was, I’m assuming it was my not saying it was OK to treat me like she did), Jake’s not only lost the 50 dollars that night (remember 2 dinners, appetizer and drinks), they lost customers who typically eat out and 2-3 times a week. If you extrapolate that out, for one month that’s $500-600 in one month. Plus what they gained is someone locally who will definitely tell anyone who wants to listen, what a horrible experience we had over a 10 cent potato near the end of the evening when I doubt they would serve the last 3 potato cakes with salmon. Not very good business. You decide if you want to eat somewhere that has such an attitude toward its customers.

  2. Nelda, you have a grudge against this restaurant. I just want others to know you have posted the exact same negative review on Urban Spoon.

    I have eaten here many times and and have always had a wonderful experience. The owners are local and they are not made of money – just hardworking small business owners.

    Review like Nelda can legitimately hurt a business and one bad review/experience should not harm a small business.

  3. I am a semi-regular at Jake’s and I know both Jamie (who is no longer there) and Jean (who is). I like and enjoy both of them and I am not related or married to either of them or even a close friend. I’m just a customer. Jamie is a funny gal with a good sense of humor that I always enjoyed. But my reading of her from the git-go is that she is not one to take crap from anyone, customer or not. I also think she is more a guy’s gal than a gal’s gal, if you know what I mean. So in reading Nelda’s review, I am left with a sneaking suspicion that there is more to this yarn than meets the eye. I’ve never known Jamie to be rude like that and I just can’t imagine her being that way unless provoked by, say, a customer who was way to taken with herself and way too quick to push the indignation button. Another red flag in the review is the reference to how much Nelda and her husband spend at restaurants each month. Puh-lease. I mean, it’s pretty pretentious not to mention most likely inflated. Nelda is way too price-conscious to be a serious foody who spends at the level she claims. As an aside, I can’t help but wonder why Nelda or her man don’t do more of their own cooking.
    I guess what I am trying to say is that what Nelda says in her rant is at the very least atypical of the Jake’s experience and doesn’t quite ring true to anyone who knows the restaurant in general or Jamie in particular. I’d call this a personality conflict more than anything else. The “review” such as it is seems mainly designed as an instrument of revenge rather than a true review. Furthermore, Jake’s and its staff is about as unpretentious as a place can be so Nelda probably wouldn’t have fit in there even under the best of circumstances.
    I like Jakes. I think most of you would too. So go there and make up your own mind.

  4. I LOVE Jake’s! Since they been in business I have ordered almost everything on the menu at one time or another. My only complaint? I leave stuffed! The food is delicious and plentiful, the waitresses are friendly and polite, and the owners are so nice that I feel like they’ve invited me to their home for Sunday dinner. If you have not yet had the chance to visit Jake’s Good Eats, do so soon – you sure don’t want to miss fried okra season!

  5. Jake’s so so Eats and Horrible Service – MUST READ!!!

    Went to Jake’s tonight for the first time with a friend and our combined 3 kids. As we walked in there was an old lady chewing on a frog leg covered with mushroom sauce setting right at the register counter as you walk in the door. Not an appetizing sight. We tried to make small talk, but her and the other old lady โ€œworkingโ€ there were about as friendly as couple of rocks. The waitress wasn’t much better. She was very slow except when she came to the table, then she couldnโ€™t run away fast enough after quickly pouring drinks and rushing away before we could even ask for forks or napkins to go with our complimentary, homemade, stale, rock hard, Ellie May Clampett biscuits. Every time we asked for anything like ketchup it was 5 minutes minimum and it wasnโ€™t even busy. (What kind of cheap place doesn’t put ketchup on the table?!) When she did bring it she practically slung it onto the table and not even near the person that asked for it.

    We finally finished our mostly average meal and she gives us the check she says โ€œwe have a policy of an automatic 20 percent gratuity on checks of 5 or more.โ€ Which brought our check to 57 dollars. That really chapped my a$$, especially since she was so insistent on knowing if we were all together when we first sat down and never mentioned the โ€œ 20% Policyโ€ at that point. Mandatory TWENTY #!@#*!* percent tip for crappy service! I guess they think because they have been on a cable TV show they can over charge you for lousy service and so so food.

    Here’s the killer though. As we were in the car pulling out, the old frog leg eating woman comes out of the side door waving a our ticket and our cash saying, ” You didn’t pay enough maybe you dropped some money.” (Yeah on that BS automatic tip) Do you know how much we were short that she had to chase us down thru the gravel parking lot? ONE *&^#*!$ DOLLAR!! I say again โ€ฆ.A DOLLAR!! We stuffed TWO DOLLARS in her grubby little frog-greased hand and drove away never to return to this unfriendly, over priced, mediocre hamburger joint.

    Denny’s on a bad day beats this place and I hate Denny’s.

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