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Monday, December 7, 2009
Boomer with Attitude / News Fired BofA employee is national heroine
Posted By John Grooms on Mon, Dec 7, 2009 at 5:18 PM
Jackie Ramos was fired from her Bank of America job in Georgia around Thanksgiving, after she helped customers who didn’t qualify for the bank’s account modification programs. Ramos worked as a “customer advocate,” calling credit card customers and either urging them to pay or modifying their accounts to help them out of a jam. According to a video the 23-year-old Ramos uploaded to YouTube, she soon realized, “There was something inherently evil about my job . . . So I stopped denying people, I helped people get on programs that they didn't necessarily qualify for but who definitely needed the help." Bank of America fired Ramos for “misrepresenting customer information" and “encourag[ing] customers to misrepresent their information."
Ramos says she’s not trying to get her old job back, nor does she think BofA is any worse than other credit card companies. She just think the whole system is scandalous, which, of course, it is. “There's a real credit problem in this country, too many people are complacent,” Ramos says, “Slavery was also legal at one point. . .Now we have 30 percent interest rates, $39 late fees and over-limit fees. I want the laws changed. I want the federal government to protect its people and do what it's supposed to do."
To which we say, Amen. Jackie Ramos’ actions remind us of the non-violent acts of civil disobedience used during the civil rights movement. In this writer’s view, Ramos should be considered a national heroine – a regular citizen standing up for other regular Americans against the nasty reaming that’s being carried out these days by the financial industry. Here's Ramos’ YouTube video.
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